Shipping policy

Shipping Policy

1. General Information
This shipping policy applies to all purchases made from STORM VERGE. The business operates from Copenhagen, Denmark and ships to customers within the European Union. By placing an order you accept the terms outlined in this policy.

2. Order Processing
All orders are processed on business days, Monday to Friday, excluding Danish public holidays.
Orders are normally processed within one to five business days after payment has been received.
During periods of high demand, processing time may be extended. Customers will be notified if significant delays occur.

3. Shipping Methods and Delivery Time
STORM VERGE uses trusted postal and courier services for all deliveries.
Estimated delivery times within the EU range from three to ten business days depending on destination. Delivery times are estimates only. Storm Verge is not responsible for delays caused by customs procedures, carrier delays or circumstances outside our control.

4. Shipping Fees
Shipping fees are calculated at checkout based on the destination and the selected shipping method.
Any applicable customs duties, import taxes or handling charges outside Denmark are the responsibility of the customer.

5. Order Confirmation and Tracking
Customers receive an email confirmation once an order is placed. A second email containing tracking information is sent when the order has been shipped.
Customers are responsible for providing correct and complete delivery information. STORM VERGE is not liable for orders that cannot be delivered due to incorrect or incomplete address information.

6. Delivery and Failed Delivery
If the carrier is unable to deliver the package due to an incorrect address, absence at delivery or failure to collect from a pickup point, the parcel may be returned to STORM VERGE. In such cases, the customer will be responsible for the cost of reshipment.
If the customer chooses not to have the order reshipped after a failed delivery, the order will be refunded minus the original shipping fee.

7. Damaged or Lost Packages
If a package arrives damaged, customers must contact STORM VERGE as soon as its been opened and provide photos of the damage.
If a package is lost during transit, STORM VERGE will investigate the matter with the carrier. A replacement or refund will be provided once the carrier confirms the package has been lost.

8. Pre-orders and Made-to-Order Items
Some products may be offered as pre-orders or made-to-order items and have extended handling times. For pre-order items, please allow 4–8 weeks for production, followed by a further 1–4 weeks for us to receive the items, process them and ship them out to you. This timeframe covers production and processing before dispatch; delivery time to your address is additional.
If your order contains both pre-order items and in-stock items, they will be shipped separately.

9. Refusal of Delivery
If a customer refuses delivery of an order, the package will be returned to STORM VERGE. Once received, the order will be refunded minus the shipping cost.

10. Contact Information
For questions related to shipping, delivery or order status, customers may contact STORM VERGE at
Email: info@stormverge.xyz